Frequently Asked Questions

We use a combination of professional expertise, industry databases, recent auction results, and current market conditions. For jewelry, we examine metal content, gemstone quality, craftsmanship, and designer provenance. For coins, we assess condition (grade), rarity, mint marks, and collector demand.

For online submissions, we typically respond within 24-48 hours with a preliminary assessment. In-person evaluations are often completed same-day. Complex collections or items requiring authentication may take longer—we'll always communicate expected timelines.

We can provide preliminary estimates from clear, well-lit photos. However, final offers are made after in-person examination, which allows us to verify authenticity, assess condition more accurately, and test metal content. Photos help us determine if an item is likely within our buying interest.

Our primary service is purchasing items, not formal appraisals. However, we can recommend certified appraisers if you need documentation for insurance, estate planning, or legal purposes.

Once you accept our offer, payment is immediate. We pay by check or cash, depending on your preference and the amount. For larger transactions, we can also arrange bank wire transfers.

Our offers come with no pressure and no obligation. If you'd like time to consider or want to get other opinions, that's completely fine. We're confident in our fair pricing, but we understand this is an important decision. Your items will be returned to you safely if you choose not to sell.

Yes, we purchase items in all conditions. Damaged jewelry, worn coins, and items needing restoration are still valuable. We factor condition into our offer, but don't let imperfections prevent you from submitting an item.

Absolutely. We're well-equipped to handle entire collections, from inherited coin albums to estate jewelry boxes. For large collections, we recommend scheduling an appointment so we can give your items the time and attention they deserve.

Your items never leave your sight during in-person evaluations unless you authorize us to hold them for further research. Our facility is fully insured, and we maintain detailed documentation of all items in our possession. For shipped items, we provide tracking and insurance coverage.

We pride ourselves on offering fair, market-based prices. We encourage you to get multiple opinions—we're confident our offers will be competitive. Our 30+ year reputation is built on fair dealing, and we value long-term relationships over short-term profit.

Our team includes GIA (Gemological Institute of America) trained specialists and ANA (American Numismatic Association) members. We participate in ongoing education to stay current with market trends and authentication techniques.

Certainly! We're happy to share testimonials from satisfied clients. You can also find reviews on Google and other platforms. Many of our clients are repeat customers or referrals from previous clients—a testament to our commitment to fair dealing.